Refunds & Returns
Thank you for shopping at The Rowan Tree. We really hope you enjoyed your shopping experience with us, however, if you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You need to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Alternatively, you can bring your unwanted/unsuitable items into our Budleigh shop. If you have any questions on how to return your item to us, please contact us and we will be happy to help. All returns and refunds are at the discretion of the management of The Rowan Tree.